Refund & Return Policy

At Clara & Louis, we want you to love your purchase. If, for any reason, you’re not completely satisfied, we offer a simple and hassle-free return process.

30-Day Easy Returns

You have 30 days from the day you receive your order to return items. Returned items must be unused, in their original condition, and returned with the original packaging, tags, and accessories. Our support team will assist you throughout the process.

Restocking Fee: £0 – we do not charge any restocking fees for returns.

Return Policy Overview

• Return Window: 30 days from the date you receive your order

• Condition: Items must be unused, in their original condition, and returned with original packaging, tags, and accessories

• Easy Returns: Our customer support team will guide you through the return process

• Restocking Fee: £0 – no restocking fees apply

Return Costs

• Defective or Incorrect Products: Free of charge. This applies if the item is incorrect, damaged during shipping, or defective.

• Customer Remorse (Change of Mind): The customer is responsible for the actual return shipping costs. Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us: Email support@clara-louis.com with your order number and the reason for the return.

2. Pack Your Item: Securely repack the item in its original packaging, including all accessories, tags, and documentation.

3. Send It Back: Ship the return using the instructions provided in your return authorization email. Please use the carrier or shipping method recommended in that email.

Refund Process

• Inspection: Once your return is received, we will inspect the item to ensure it meets our return conditions.

• Refund Timing: After approval, your refund will be processed. Please allow up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us at support@clara-louis.com , and we will assist you with a quick and easy exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return. These items will be clearly marked as non-returnable on the relevant product pages.

Questions?

Please visit our FAQs page or contact our customer service team for further assistance.

Contact Information

Store Name: Clara & Louis
Address: Motketel 10, 7031LB Wehl, Netherlands
Company Registration Number (KVK): 81515111
VAT Number: NL003571494B02
Email: support@clara-louis.com
Phone: +31 6 12387103
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to reply within 1–2 business days.