FAQs
Ordering & Payment
Which payment methods do you accept?
We acceptVisa, Mastercard, American Express, Apple Pay, Google Pay, and other major payment methods at checkout.
Can I modify or cancel my order after placing it?
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Is my payment information secure?
Yes, all payments are processed through encrypted and secure platforms. We do not store your payment details.
Can I place an order without creating an account?
Yes, you can check out as a guest. However, creating an account allows for faster checkout and access to your order history.
Shipping
Do you offer free shipping?
Yes, we always offer free shipping – no minimum order value required.
Which countries do you ship to?
We currently ship to the United Kingdom. We’re working on expanding to more countries soon – stay tuned!
How long does shipping take?
Shipping times vary but are typically 4–10 business days after the order has been processed. A tracking number will be provided via email once your order has shipped
Returns & Exchanges
What is your return policy?
We offer a30-day return policy. If you're not satisfied with your purchase, you can return it within30 daysof receiving your order.
How do I start a return?
Simply contact our customer service with your order number and the item(s) you’d like to return. We’ll guide you through the steps.
Can I exchange an item for a different size or color?
Yes, exchanges are possible if the item is in stock. Contact us to check availability and arrange the exchange.