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Billing Terms & Conditions

This Billing Terms & Conditions document outlines the payment and billing practices for Clara & Louis.

1. Accepted Payment Methods

At Clara & Louis, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • Apple Pay & Google Pay

  • Bank Transfers (for bulk orders only – please contact us for details)

All payments are processed in British Pounds (GBP) and Euros (EUR).

2. Payment Processing

  • Payments must be completed at the time of purchase.

  • Orders will not be processed or shipped until full payment has been received.

  • If a payment is declined or fails, the order will not be confirmed or fulfilled.

3. Pricing & Currency

  • All prices listed on the Clara & Louis website are displayed in USD.

  • Prices are subject to change without notice.

  • Any applicable taxes, duties, and shipping fees will be calculated and displayed at checkout.

4. Secure Payment Processing

  • Clara & Louis uses SSL encryption and trusted third-party payment gateways to ensure all transactions are secure.

  • We do not store or have access to your full credit card or payment details.

5. Refunds & Chargebacks

  • Refunds are handled in accordance with our Refund & Return Policy.

  • Unauthorized or unjustified chargebacks will be investigated and disputed where appropriate.

  • If you experience any billing or payment issues, please contact us first at support@clara-louis.com so we can assist you promptly.

6. Fraud Prevention

  • Clara & Louis reserves the right to cancel, hold, or delay any order suspected of fraud or unauthorized activity.

  • For high-value transactions, additional identity verification may be requested to protect both our customers and our business.

7. Contact Information

Store Name: Clara & Louis
Address: Motketel 10, 7031LB Wehl, Netherlands
Company Registration Number (KVK): 81515111
VAT Number: NL003571494B02
Email: support@clara-louis.com
Phone: +31 6 12387103
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to reply within 1–2 business days.